Refund policy

At Lescent Candle, we are committed to quality and customer satisfaction. Please review our return and refund policy below.

1. Change of Mind

At this time, we do not offer returns or refunds for change-of-mind purchases. We encourage you to read product descriptions carefully before placing an order.

2. Damaged or Faulty Items

Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if an item you receive is:

• Faulty,
• Not as described,
• Unsafe,
• Or does not do what it is meant to do.

If your item is faulty or arrives damaged, please contact us at lescentcandle@hotmail.com within 7 days of receiving your order. Include your order number and photos of the issue. We’ll do our best to resolve the problem promptly.

3. Returns Process

If your return is approved:

• We will provide you with return instructions.
• Return shipping may be covered if the item is confirmed to be faulty.
• Refunds are processed to the original payment method.